FAQ's & Help

Where do you ship?

We currently only accept orders being sent to the 48 contiguous United States. We are unable to ship to Hawaii, Alaska or U.S. territories, APO/FPO addresses (military) or PO Boxes.

What shipping method do you use?

All orders are shipped using FedEx Express® Saver or USPS® Priority Mail® services depending on the ship-to destination. You will receive a tracking number once your order is shipped.

When will my order arrive?

Once orders are shipped, the transit time is normally 1-3 days but we cannot guarantee a specific delivery date. For questions regarding your order delivery date, please reference your tracking number.

How long will my baked goods stay fresh? How should I store them?

Our artisan baked goods are made from scratch daily with no preservatives. Follow the serving instructions below to ensure enjoyment of our delicious baked goods. 

Buttermilk Biscuits & Scones
  • Refrigerate in original bag or airtight container. For best results, allow to come to room temperature before wrapping in foil and heating in a 350° oven for 10 minutes or until heated through. DO NOT MICROWAVE biscuits. Use or freeze within 5 days of shipped date or the date on package. Buttercloud biscuits and scones are baked on the same day they are shipped. 
Cookies & Bars
  • Refrigerate in original bag or airtight container. For best results serve at room temperature or warm in microwave for 10 seconds. Use or freeze within 5 days of shipped date or the date on package. Most Buttercloud cookies are baked on the same day they are shipped. 
Jam & Jelly
  • Refrigerate after opening. Use within one month after opening.